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Q / A & Troubleshooting

Device does not start?

  • Depress the On/Off button for 1-2 second then release to start
  • Check to make sure the device is charged

Device has no vibration or stops vibrating?

  • Check to make sure the device is charged
  • Turn the product off and then on per instructions above
  • Use slightly more night cream

When using the device, sometimes the vibrations stops and then restarts. Is that normal?

The ANAFT device uses the Intelligent Touch Vibration Technology. When your hands contact the sensor lines on the device and the sensors on the top touch the skin, the device intelligently starts activating. Therefore, it is normal if the device stops and starts vibrating when in use.

Can I use the device every day?

Yes. It is recommended to use the device every evening. Although not necessary, for best results, we recommend using your favorite night cream or gel with the device.

When will I see results with ANAFT?

Everyone’s skin is different and some people make take longer to see results.  It also depends on the age and damage to skin due to sun or other factors. When used as instructed, it usually takes 3-4 weeks to start seeing results when using ANAFT with your favorite anti-aging product. The continuous nightly use of ANAFT also reduces formation of wrinkles and firms the skin in the neck and face area.

The Device beeps on and off when using, is that normal?

The ANAFT device uses the Intelligent Touch Vibration Technology. When your hands contact the sensor lines on the device and the sensors on the top touch the skin, the device intelligently starts activating and beeping. Therefore, it is normal if the device stops and starts beeping when in use.

How often can I use the Device?

It is recommended to use ANAFT device every evening with your favorite skincare cream or gel. It is safe to use the device up to three times a day.

Does the device turn off automatically?

When not in use, ANAFT device turns off automatically after two minutes.

Can I only use one color treatment or need to change colors with each application?

For best results, it is suggested to start with BLUE and GREEN lights first and finish with RED light treatment. It is highly recommended to use the RED light therapy with heat for five minutes with each treatment.

When removing the protective cover, the top assembly came lose. Is the device damaged?

No, If the top assembly comes off, you can snap it back onto the device. If the top assembly does not snap back or device fails to start, contact our technical team for further instructions.

What type of anti-aging cream would work best with ANAFT?

We recommend using a nightly gel or serum with Retinol, Hyaluronic Acid, Hyaluronic Acid, Peptides, Natural Oils, and Vitamins.

Is ANAFT safe for pregnant women?

We have not performed any tests on pregnant women. We recommend postponing use of ANAFT while pregnant.

If you have more questions, please contact us. One of our expert advisors will respond to your question promptly